Cicero is committed to delivering unparalleled customer support for our products. Our goals are to actively support the customer’s needs, provide the most efficient process to resolve issues, and render the highest quality of support available to ensure total satisfaction.
Our support program provides personalized attention to customers with mission-critical systems and applications. It is designed to keep systems up and running through a set of basic and additional support services.
The following is a summary list of support services:
- Severity 1 priority with 24x7x365 support
- Phone and email to technical support
- Scheduled reports on customer’s issues (available upon request)
Contacting Customer Support
Customers can contact Cicero through email, online or by phone depending on preference and the severity of the issue as outlined in the service agreement. When contacting Cicero for support, please have the following information available or included in your communication:
- Customer name
- Contact information (name, phone, e-mail)
- Operating system and version
- Cicero product and version
- Detailed description of the problem, including any error messages
- Severity level requested as defined in your contract
Customers should use the toll free number below when they have a Severity One problem and e-mail support for problems of lower severity whenever possible.
Contacting us by Phone and E-mail
Phone or e-mail technical support is available for all customers who have current support and maintenance agreements for Cicero products.
- Direct: 1-919-380-5020
- Toll Free: 1- 866-538-3588, Option 1
- Email: .(JavaScript must be enabled to view this email address)
